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There are payroll reports that accurately calc. New ownership based in Israel may have improved customer service but I can't verify. They didn't charge me, but I had to give employees pay advances and pre-pay bills to completely quit bookkeeping for a week. A recent bug required me to send my entire file (a zipped backup) and take a week off while they repaired it and send back a 'FIXED' copy. The live customer support when I first subscribed had a complete lack of understanding of accounting. Their 'Knowledge Base' and other support, including videos, is just sad. This is annoying and unavoidable as far as I can tell. There is no option to strip the 'pretty' formatting on BalSh or Income reports, so to make them functional you need to remove all that formatting (extra blank lines, merged cells, extra blank columns, multiple font colors, shading). Most of the reports work, but I need to upload many to Excel to manipulate the data (to report retained earnings, for example). Creating custom forms such as checks, invoices, statements is easy I color-code them so customers can easily distinguish an INVOICE (red) from a RECEIPT (green) and so on.

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The invoicing functions work well, creating and sending pdf invoices via Outlook. They offer no after hours support so you better only have an issue between 9am-5pm eastern time, otherwise you are stuck. There are a few really awesome folks and then again not so much. Especially with how virtual we all have to be nowadays. If it was 10 years ago I could see why this wouldn't be a feature but its 2021 folks and this should be able to be done at this point. There is no way to export data to a banking website for things like Bank of America's positive pay.

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With that being said they only talk to each other with a manual 'sync' each time you want them to update the other. The billing system, if you want to give your customers the ability to be sent their month invoices and make payments, actually resides in another product, Account Edge Connect not in the base Account Edge. There is not mass way to remove and customer/vendor profiles. We recently did an import of our data from the old owners to the new owners and it took the developers some serious time to get that figured our and fixed even after we were told it was not that difficult of a process by support. Accounts receivable and the vendor/customer input needs some serious updating.

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